Refund Policy
At RootSutra, customer satisfaction is our priority. However, as hair oil is a personal care product, we’re unable to accept returns or offer refunds once an order is confirmed.
We kindly request you to review your order carefully before completing the purchase.
Damaged or Incorrect Items
While we take utmost care in packing and shipping, if you receive a product that is:
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Damaged during transit
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Defective
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Incorrect or incomplete
Our team is here to help and will happily arrange a replacement. Please contact us at care@rootsutra.com / 7011024904 within 48 hours of delivery.
To ensure a smooth process, we may ask for:
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A photo of the product and packaging
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Your order number and delivery details
We are committed to delivering a hassle-free experience and are here to support you every step of the way. For any questions or assistance, feel free to reach out.